Securus Technologies, a leader in civil and criminal justice technology, has thrown down the gauntlet and challenged would-be rival GTL to a technology “bake-off.”
Securus CEO, Richard A. Smith has challenged GTL to compare technologies and customers service. A competition that will be decided by a neutral judge. According to Smith, GTL has made some unsubstantiated claims and have even “spun facts” in an attempt to compete with Securus Technologies.
In a recent statement, Smith has pointed out that over the last five years Securus has taken $4 of business from GTL for every $1 they have lost. Also, those customers that come from GTL are far happier with Securus than they were before. Smith has pointed out that former GTL customers prefer Securus almost 3 to 1. This has been a feather in Smith’s cap and one of the reasons he believes Securus will come out on top in a head to head competition.
Add the that the fact that Securus has reinvested over $700 million back into the company through business acquisition, technology, and products development and it is easy to see why Smith is so confident in his company.
Another point of difference that Smith points out is that Securus Technologies has built a state of the art domestic customer service center. He also goes on to p[oint out that his customer service centers are all staffed by Securus employees. This is in comparison to GTL who have previously stated that they outsource a large part of their customer service department.
It remains to be seen if GTL will take Smith up on his offer. But in the meantime, Securus will continue to provide service to more than 3.450 law enforcement, public safety, and corrections agencies all across North America. Currently, Securus Technologies covers over 1,200,000 inmates and they continue to grow their business year over year.
Recent floods in Louisiana reinvigorated Securus Technologies to cooperate with the Louisiana Department of Public Safety and Corrections to give every incarcerated inmate at LA DOC to get one free call per day. This move was to help the inmates stay connected with their family and friends who could have been affected by recent Louisiana floods. Securus Technology is a leader in the provision of civil and criminal justice technology solutions for investigation, public safety, correction, and monitoring.
Securus understands the importance of connecting inmates is important and is a service that they have always strived to do better. The floods in Louisiana would have been stressful with lots of anxiety among inmates if Securus Technologies had not given the free calls. Rick Smith, the CEO of Securus Technology, reported that the free calls were estimated to cost approximately $300,000. Secures will also contribute $50,000 to the inmate welfare fund at Louisiana Department of Corrections.
Securus Technology headquarters are located in Dallas, Texas, and they serve more than 3,450 corrections, public safety, and law enforcement facilities. Securus provide services to more than 1.2 million inmates in the United States. Their services include; incident management, response, investigation, public information, communication, biometrics analysis, inmate self-service, information management, monitoring of products and services. Securus aim at providing devoted services that guarantee a safer world to every person.
Securus serves and connects the world. With such high standards, it was apt for Securus to offer a chance to the inmates to communicate with their affected families and friends. The free connection calls were estimated to be more 250,000 in only seven days.
Securus Technologies has a Public Safety Solutions that enables law enforcement agencies and cities to gather, consolidate, visualize, save and disseminate information in real time. These services are critical in accessing information swiftly in cases of emergencies and respond on time.