Securus Technologies, a leader in civil and criminal justice technology, has thrown down the gauntlet and challenged would-be rival GTL to a technology “bake-off.”
Securus CEO, Richard A. Smith has challenged GTL to compare technologies and customers service. A competition that will be decided by a neutral judge. According to Smith, GTL has made some unsubstantiated claims and have even “spun facts” in an attempt to compete with Securus Technologies.
In a recent statement, Smith has pointed out that over the last five years Securus has taken $4 of business from GTL for every $1 they have lost. Also, those customers that come from GTL are far happier with Securus than they were before. Smith has pointed out that former GTL customers prefer Securus almost 3 to 1. This has been a feather in Smith’s cap and one of the reasons he believes Securus will come out on top in a head to head competition.
Add the that the fact that Securus has reinvested over $700 million back into the company through business acquisition, technology, and products development and it is easy to see why Smith is so confident in his company.
Another point of difference that Smith points out is that Securus Technologies has built a state of the art domestic customer service center. He also goes on to p[oint out that his customer service centers are all staffed by Securus employees. This is in comparison to GTL who have previously stated that they outsource a large part of their customer service department.
It remains to be seen if GTL will take Smith up on his offer. But in the meantime, Securus will continue to provide service to more than 3.450 law enforcement, public safety, and corrections agencies all across North America. Currently, Securus Technologies covers over 1,200,000 inmates and they continue to grow their business year over year.